JOB DESCRIPTION

You will lead transformative initiatives to advance and implement best-in-class third party governance across Consumer & Community Banking. By driving cross-functional collaboration and ensuring alignment with firmwide standards, you deliver innovative solutions that enhance supplier risk management and support strategic business objectives.

As the Third Party Framework Uplift Vice President within the Consumer and Community Banking Third Party Governance Framework, you serve as the project leader responsible for promoting the development, enhancement, and implementation of the Consumer and Community Banking Third Party Governance Framework. This role is pivotal in coordinating and managing framework uplift initiatives, ensuring alignment with firmwide standards, regulatory requirements, and business objectives. The Vice President leads cross-functional teams—including project managers, operating model associates, and Line of Business/Chief Technology Product Officer Joint Objectives associates—to deliver effective solutions that support governance and supplier risk management across Consumer and Community Banking.

Job responsibilities:

• Lead end-to-end project management for the development and uplift of the Third Party Governance Framework.
• Coordinate gap analysis, requirements gathering, and remediation planning to ensure the framework meets regulatory and business needs.
• Oversee the design, documentation, and rollout of new governance procedures, operating models, and job aids for sub-LOBs and delivery managers.
• Track progress against project milestones, deliverables, and target dates to ensure timely execution and quality outcomes.
• Partner with the Governance VP, Supplier Management VP, and other key stakeholders to align framework development with strategic objectives.
• Facilitate workshops, working groups, and feedback sessions to gather input and drive consensus on framework enhancements and engage with LOB, CTPO, and cross-functional teams to ensure effective adoption and integration of framework components.
• Lead change management activities to support the rollout of new framework elements, including training, communication, and stakeholder engagement.
• Prepare and deliver executive updates, dashboards, and presentations to governance forums and senior management.
• Communicate project status, risks, and lessons learned to stakeholders and governance bodies.
• Identify opportunities for process improvement, automation, and innovation within the framework and related reporting practices and support the adoption of technology solutions to automate data collection, reporting, and workflow management.
• Mentor and guide project managers, operating model associates, and LOB/CTPO Joint Objectives associates in executing framework uplift initiatives and foster a culture of collaboration, accountability, and continuous improvement within the team.

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent work experience
• Minimum of 5 years of experience in project management, program governance, or risk management, with demonstrated leadership in complex initiatives.
• Strong proficiency in project management methodologies, risk frameworks, and reporting tools.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint) and workflow automation tools.
• Excellent organizational, analytical, and critical thinking skills, with attention to detail.
• Effective communicator, able to tailor messaging for executive and cross-functional audiences.
• Proven ability to lead teams, drive strategic initiatives, and collaborate across functions and with senior stakeholders.

Preferred qualifications, capabilities, and skills:

• Experience leading governance, policy, or training initiatives in a large, complex organization.
• Advanced degree preferred.
• Demonstrated success in driving process improvement, automation, and innovation in program management.
• Experience in designing and implementing operating models for risk management and governance.
• Familiarity with third-party risk management frameworks and reporting.
• Experience in legal, regulatory, or operational risk management preferred.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.