Job Description

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive, deliver, and protect healthy babies. When it's time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference – for the communities in which we live and work and in the well-being of women, babies and families everywhere.

We strive to continuously develop best in class people, process, and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family, and specifically serves the LGBTQ+ community, independent parents, and those with fertility challenges in need of donor sperm and/or donor eggs.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

Our Inside Sales Team Manager role will report to the Sr. Director, Global Sales and Service, Donor Gamete Services and is responsible for leading a high performing Inside Sales team providing an excellent customer experience. This Sales leader is influential, motivational, creative, and continues to raise the performance of the team. This dynamic leader understands the market landscape, customer journey, and enables sales effectiveness through tools, autonomy, and continuous development. This Sales leader knows how to lead a team to defend value proposition, upsell, and delight patients through their amazing journeys. The ideal candidate has a deep understanding of the customer experience, ability to drive engagement and accountability, and has proven success in driving revenue and increasing customer satisfaction.

This role will be office-based at our Rockville, MD facility. This role can also be based at our Los Angeles, CA Houston, TX, Trumbull, CT, Livingston, NJ, Tucson, AZ or Rochester, NY locations.

Responsibilities

• Prioritizes exceptional customer experiences aligned with achieving business strategy, revenue targets, employee engagement and satisfaction
• Leads a proactive sales team with ability to defend our value proposition and promote our brand while creating a loyal customer installed base
• Inspires culture of extreme ownership, healthy competitive environment, celebrates wins, and listens to voice of reps; Develops and manages talent aligned with disciplined pay for performance structure
• Focuses on developing best in class Inside Sales team through sales efficiency, lead conversion, closing deals, and partnering with clients through entire life cycle
• Manages workforce and capacity efficiently with ability to flex schedules based on demand
• Manages diverse portfolio to align customer requirements with specific products and solutions; Implements dynamic pricing models where appropriate to respond to changing market patterns
• Forecasts accurately and achieves monthly targets through intimate knowledge of team dynamics and predictability
• Leverages data-driven insights and metrics to measure and enhance performance, technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency
• Understands levers for revenue, volumes, and customer behavior with ability to pivot quickly to changing market dynamics
• Collaborates with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve “go to market” model, enhance partnerships, and drive lead conversion and matching
• Updated on market trends, competitive landscape, and customer insights to identify new business opportunities
• Manages emotional or complex customer situations promptly and professionally while meeting commitments for internal and external customer satisfaction
• Solves problems through root cause and post mortem analysis and implements process to mitigate recurrences to enable focus on selling activity
• Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to Cooper Surgical guiding principles and code of conduct.

Qualifications

• Excellent selling and closing process and passion for integrating modern technology and tools into sales operations
• Leads through influence, navigates ambiguity, agile, and adapts to fast-paced changing environment
• Excellent communication, active listening, collaboration, organizational, and planning skills with ability to build strong relationships with customers and key stakeholders
• Ability to inspire and motivate teams to achieve exceptional results through metrics and KPIs
• Solution driven approach, self-motivated and disciplined with strong attention to detail and sense of urgency
• Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
• Fosters culture of collaboration, continuous improvement, and celebrating wins
• Advanced knowledge of Microsoft Office
• Own and manage team's lead pipeline
• Bilingual a plus (Spanish or French/English)

Travel: up to 10% within the US.

Experience:

• Minimum of 5 years' experience in Inside Sales, Marketing, or Customer Service
• Healthcare, especially Fertility, experience preferred
• Proven track record of leading a high performing team, achieving revenue goals, and driving a high level of customer satisfaction

Education:

• Bachelor's degree in Business Administration, Management, Marketing, or related field with at least two years' relevant sales experience or seven years of demonstrated related experience required (in lieu of bachelor's degree).

Our Benefits:

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $80,000.00 and $114,000.00 and up to $144,000 at target and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.