Job Description

The Genetic Counseling Administrative Coordinator is a high-level administrative professional who plays a critical role in supporting the genetic counseling team. They ensure efficient coordination of patient and clinic-related activities by maintaining clear communication channels between internal teams and external stakeholders.

This position is responsible for a wide range of administrative functions, including review of submitted referral documentation, triaging inbound phone calls, serving as a primary point of contact for patients and clinic partners, responding to general inquiries, and scheduling patient genetic counseling consultations.

Responsibilities

• Reviews submitted documentation and external genetic testing reports to ensure accuracy, completeness, and inclusion of required information.
• Requests additional or revised documentation when necessary to meet internal standards.
• Manages day-to-day scheduling operations for genetic counseling appointments, ensuring systems reflect complete and accurate patient demographic information and meet departmental KPIs
• Sets clear expectations with patients regarding genetic counseling sessions, including providing a high-level overview of session content and required preparation.
• Distributes scheduling notifications to partner clinics and independently responds to related inquiries or escalates as appropriate.
• Serves as a primary point of contact for patients, partner clinics, and internal CooperSurgical stakeholders for routine questions related to genetic counseling workflows and general CooperSurgical processes (e.g., enrollment, consent, billing, and high-level laboratory processes).
• Independently manages routine inquiries, ensuring accurate, professional, and efficient communication.
• As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.
  
  
  

Qualifications

Knowledge, Skills and Abilities:

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability and willingness to quickly learn and adapt to new systems and technologies.
• Excellent verbal and written communication skills with strong attention to detail.
• Strong teamwork, interpersonal, and organizational skills.
• Ability to work independently, prioritize, and work under deadlines. 
  
  
  

Work Environment:

• Ability to sit for extended periods of time using computer equipment in normal office conditions.
  
  
  

Experience:

• Prior experience within a genetics or healthcare setting strongly preferred.
• Familiarity with basic interpretation of genetic testing results is highly desirable.
• Experience with Laboratory Information Systems (LIS) and/or Electronic Medical Records (EMR) systems preferred.
  
  
  

Education:

• High School Diploma required; Bachelor's degree strongly preferred
• Willingness to complete a Genetic Counseling Assistant course after approximately 1 year of successful service.
  
  
  

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com.