Job Description

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC's must be both sales focused and technically savvy. They must be successful in selling to executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, Product Managers, and other members of the x-functional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.

Requirements

• 3+ years Presales experience
• Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
• Experience mapping RFI/RFP requirements to software solutions.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Experience scoping, managing and executing customer pilots and Proof of Concepts.
• Knowledge of SaaS Business applications.
• Knowledge of one or more of the following
• Customer Service Software
• ITSM
• Data warehousing
• Business intelligence
• Workforce Management
• QA
• Integration & middleware
• AI &/or Bots
• Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies such as LLM and ChatGPT
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
• Outstanding solution scoping abilities, using our existing solution and influencing new product development.
• Bachelor's degree or equivalent experience is a must; graduate degree is a plus.
• Must be willing to travel (1-2x per month)
• Obvious passion and people skills and an ability to work independently on multiple projects
  

Desired Skills

• Previous consulting experience implementing enterprise class software solutions.
• Domain expertise in specific industries
• Awareness of CCaaS and peripheral technologies
• Experience Experience in moderating Design Based Thinking sessions
• Ability to developing reference architecture in support of client solution
  
  

The US annualized OTE (On Target Earnings) range for this position is $148,000.00-$222,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.