Responsibilities

The Account Receivables Coordinator (Seasonal) is responsible for managing customer accounts with a strong focus on payment collection, revenue protection, and issue resolution related to installation services. This role ensures timely collection of remaining payments, processes customer payments, resolves billing discrepancies, and partners cross-functionally to reduce outstanding balances while supporting a positive customer experience.

This position collaborates with stores, Outside Sales Design Consultants, installation partners, and internal departments to ensure accounts are financially cleared.

This is a full -time, hourly , contract position (with potential to become permanent) . Must be based in Coppell, TX or the surrounding area and willing to work onsite. This is not a remote position. Starting pay for this role is $20.00 - $22.00/hour.

Principal Duties and Responsibilities

• Proactively collect outstanding installation fees and follow up on past-due balances
• Contact customers via phone and email regarding payment discrepancies or incomplete payments
• Process installation charges on TCS credit cards and ensure accurate payment application
• Resolve billing disputes in partnership with stores and internal teams
• Maintain accurate documentation of payment status and account notes in Salesforce
• Monitor aging reports and prioritize high-value or time-sensitive accounts
• Ensure accounts are financially cleared prior to installation scheduling
• Communicate payment requirements to customers clearly and professionally
• Support communication between customers, stores, and installers as needed
• Update installation orders for changes in pricing or scope
• Maintain awareness of sales promotions impacting billing
• Performs all other assigned tasks and duties
  
  

Experience And Skills Required

• Experience in customer service or operations field, preferred; experience in collections, accounts receivable, or payment processing preferred
• Comfort having direct payment conversations with customers
• Ability to manage difficult conversations while preserving customer relationships
• Experience reviewing account aging reports or resolving billing discrepancies
• Strong computer skills: proficiency in Outlook, Word, and knowledge of Excel
• Good analytical and problem solving skills
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possess focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
• Professional manner and strong communication skills internally and with outside vendor partners
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership
  
  

This is a seasonal position, with potential to convert to a full time exempt position, although not guaranteed.

Company will not pay costs associated with immigration sponsorship.

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an Equal Opportunity Employer  and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices