Role: Director of Member Services
Reports to: Senior Director of Member Services
Program: 1900-Participant Resources
Department: Participant Resources
Location: The Village - 527 Crocker Street, Los Angeles, CA 90013
Setting: 100% Onsite
Schedule: Monday - Friday, 8:00am - 4:30pm, some weekend work may be required on an occasional basis.
Status: Full-time/Exempt/Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Job Description Summary:
The Director of Member Services will provide strong leadership to ensure The People Concern participants and clients are provided the access to the art program and k9 services. The Director of Member services works closely with other agency colleagues and partners to provide direct services including art supplies, art workshops, veterinary clinics, pet pantries, pet food and supplies and medical visits. The Director will also be responsible for leadership within the community to bring in both volunteer and financial support to both the k9 and art program.

Job Description Essential Duties and Responsibilities

• Supervise day-to-day operations of the Arts Program and k9 connection
• Provide supervision to the staff, consultants, interns and volunteers
• Lead and coordinate services, projects, including art, music and other creative expression for members and the community at large
• Provide consultation and support across the agency in the realm of arts, music and pet-related healthcare and other available resources
• Supervise volunteers and interns providing services and support.
• Coordinate and facilitate groups and community integration events
• Facilitate and participate in opportunities for The People Concern members to display and sell their art or perform in community events
• Oversee budget for the Arts and k9 Program, including the solicitation of donations for the programming.
• Develop effective, trusting relationships with members, with a focus on facilitating independence and maintenance of improved physical and mental health
• Maintain a current, thorough knowledge of community resources relevant to k9 connection and the Arts Program and utilize these to effectively support the work of members and The People Concern staff
• Ensure adherence to all Funders contracts and performance standard
• Develop and maintain complete, accurate, and current member records in electronic databases and member charts of services provided
• Maintain up to date, accurate, and complete inventory of equipment and donations, up-to-date resources to provide to participants
• In coordination with the Development team, strategize and plan fundraising campaigns, including a social media schedule and fundraising events
• Maintain departmental web pages and keep them updated
• Submit all reports by the 5th business day of the month for prior month's expenses/ services
• Make sure program vehicle is well maintained, washed and fueled
• Attend and participate in community events with other organizations, showcasing k9 connection and the Arts Program
• Develop effective, trusting relationships with members, guiding them with training techniques and education through resources
• Have a working knowledge of all our resources, partners and those with whom we can network
• Attend networking, partnering, training and work-related events as beneficial

Job Description Qualifications:

• Bachelor's degree, or an equivalent combination of education and experience.
• Minimum of four (4) years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Two (2) years' supervisory experience.
• Current, valid California Driver's License with an acceptable driving record.
• Knowledge of or able to learn the policies and procedures of the banking process.
• Strong knowledge of Excel, Word, Outlook, Google Docs. Ability to design flyers in Adobe programs, a plus.
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
• Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision.
• Strong interpersonal and team building skills.
• Self-starter able to stay ahead of the curve and thrive in fast-paced work environment.
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively.

Job Description Preferred Qualifications:

• Graduate course work or master's degree in related field preferred.

Job Description Work Environment:

• Combination of field and office environment; regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• May necessitate working in busy and loud environments.
• May be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.
• On occasion walk or drive to different local sites

EXPECTED BEHAVIORS OF ALL STAFF
1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates