Hybrid (4 Days In-Office / 1 Remote Day Weekly)

eLeaP is seeking a detail-oriented, operationally minded Platform Operations Specialist to manage daily SaaS platform operations, customer support activities, and onboarding workflows. This role is an excellent opportunity for an early-career professional who is technically curious, highly organized, and eager to grow within a software environment.

If you enjoy solving operational problems, troubleshooting technical issues, and organizing complex processes across multiple systems and teams, this role offers a strong foundation for your career.

About eLeaP

eLeaP develops enterprise SaaS platforms that help organizations improve learning, quality, compliance, and operational workflows. We work with organizations across a variety of impactful industries, including manufacturing, healthcare, life sciences, aviation, professional services, and enterprise operations.

Core Responsibilities

• Customer & Platform Support: Address customer technical requests, answer operational questions, and troubleshoot platform workflow issues.
• Ticket & Escalation Management: Manage support tickets, track operational follow-up activities, and coordinate escalations with internal teams.
• Onboarding & Implementation: Assist customers with onboarding, setup activities, and rollout coordination.
• Documentation: Maintain internal and customer-facing support documentation and knowledge-base content.
• Quality Assurance Support: Help document, reproduce, and test software issues through operational validation activities.
• Cross-Functional Collaboration: Work closely across support, operations, development, and sales teams to ensure a seamless experience.

What We're Looking For

• Analytical Thinkers: A professional who is process-focused, customer-focused, and comfortable learning complex systems quickly.
• Strong Communicators: Excellent written communication skills, with a focus on technical writing and documentation abilities.
• Organized Professionals: Strong operational discipline, workflow comprehension, and the ability to manage multiple tasks and priorities simultaneously.

Preferred Background & Experience

• An Associate's or Bachelor's degree in Information Systems, Technical Operations, Business Administration, or a related field is preferred, though equivalent real-world support experience is highly valued.
• Experience or familiarity with SaaS platform support and customer onboarding.
• Knowledge-base documentation or QA/testing workflow experience.
• Familiarity with ticketing and management tools such as Intercom, or Trello.

Why Join eLeaP?

Joining eLeaP offers an excellent pathway into enterprise SaaS operations. In this role, you will develop a diverse set of technical, operational, and customer-facing skills. Because we emphasize cross-functional collaboration, you will gain valuable exposure across customer success, implementation, QA, and platform operations. We are a growing software company supporting vital industries, providing a highly collaborative environment built for long-term professional development and career growth.

Perks:

• Great opportunity for recent grads looking to learn how to build successful businesses.
• Located in beautiful downtown Louisville in the Old Louisville area.
• All the perks of a stable company combined with the spirit of a startup.
• Experience creativity on a daily basis.

Compensation:

• $22/ hr to $25/hr
• PTO 
• Health Insurance

Employment type: 

• Full-time

How to Apply

To apply, please send your resume along with a brief introduction explaining why this role interests you and how it aligns with your professional background.

eLeaP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.