Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that's why we call ourselves Healthcare Warriors®.

We're committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you're excited about this position, we encourage you to apply – even if your experience doesn't match every requirement.

About The Role

We're seeking a strategic, action-oriented Product Owner to join our team. You will play a critical role in defining and delivering digital and service solutions that empower individuals to better navigate their healthcare journey—accessing the right care, utilizing the best benefits, and reducing friction in their healthcare experience.

As a Product Owner supporting our Pharmacy business, you will translate business goals, user needs and buyer needs into a clear and actionable product backlog. Working closely with engineering, operations, clinical experts, and other key business stakeholders, you'll drive the development of features that improve outcomes for our members and maximize value for our clients.

Day-to-day responsibilities include translating the business vision and strategy into meaningful features, building and actively managing product backlogs, documenting business requirements and creating supporting artifacts for cross-functional alignment (e.g. journey maps, wireframes, service blueprints), reviewing completed features against acceptance criteria and gathering input/feedback to identify future opportunities.

The ideal candidate will have a passion for solving healthcare problems, possess a strong understanding of the health care and pharmacy benefits space and have experience with delivering both service and technology solutions.

What you'll do

• Thoughtfully collaborate with cross-functional stakeholders to translate strategy into detailed user stories, acceptance criteria and KPIs – to ensure we're delivering intended value
• Support development of long-term product road maps aligned to strategic outcomes while managing stakeholder expectations across business units
• Create well-defined features with quality documented requirements, user stories and acceptance criteria
• Actively manage and refine backlog with emphasis on evaluating features for prioritization based on value and effort criteria
• Collaborate and participate closely with technology development teams responsible for delivery
• Review completed features against strategic intent and acceptance criteria – articulate rework or adjusted approach if necessary
• Communicate roadmap, progress, and feature releases to internal stakeholders
• Use user feedback, analytics and metrics to proactively guide recommendations, iterations and other decisions
  
  

What you'll bring

• 3–5 years of experience as a Product Owner or Product Manager, preferably in pharmacy benefit management, health care or finance
• Strong understanding of Agile/Scrum methodology and tools (e.g. Jira, Confluence)
• Excellent communications and stakeholder management skills
• Highly organized, analytical and able to easily prioritize work
• Familiarity with financial and impact analyses
• Understanding of healthcare systems and pharmacy benefits, terminology, payer-provider-PBM dynamics, member engagement strategies
• Administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), Confluence/Jira, IM/video conferencing (Teams & Zoom), and telephones efficiently
• Experience working in HIPAA-compliant environments
• Familiarity with EHRs, benefits systems, or clinical workflows
• Experience with technical and operational integrations with 3rd parties
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us.
  
  

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